Support

Questions, feedback or trouble with your account? Write to support@bugulabs.com — we usually reply within two business days, in English, French or Spanish.

Common questions

How do I cancel my subscription?

If you subscribed in the iOS app: on your iPhone or iPad, open Settings → your name → Subscriptions → AlefOrigins. If you subscribed on the website: sign in at aleforigins.com and open Settings → Subscription → Manage.

I subscribed on one device — can I use another?

Yes. Your subscription belongs to your AlefOrigins account, so it works on the web and in the app once you sign in with the same account. In the app, you can also tap “Restore purchases”.

How do I delete my account?

In the iOS app, open Progress → Settings → Delete account. You can also email us from the address on your account. See our Privacy Policy for what gets deleted.

My school or synagogue gave me access

Accept the invitation link from your organization's email, then sign in with that email in the app. If you don't see your access, ask your organization to resend the invitation.